Zoho Desk is a customer service platform that helps businesses manage and organize their customer support operations. It offers a range of features including ticket management, knowledge base management, and customer self-service portals. In this article, we’ll take a closer look at Zoho Desk and how it can benefit your business.
Zoho Desk Demo
One of the standout features of the Zoho Desk demo is its ticket management system. This allows businesses to easily track and manage customer inquiries and requests. The platform includes a range of tools to help you assign, prioritize, and resolve tickets efficiently. For example, you can use the “sla” (service level agreement) feature to set response and resolution times for different types of tickets and use the “escalation” feature to ensure that urgent tickets are promptly addressed.
In addition to ticket management, Zoho Desk also offers a comprehensive knowledge base management system. This allows businesses to create a library of helpful articles and resources that customers can access to find answers to common questions. The knowledge base can be accessed through a self-service portal, which can be customized with your company’s branding and integrated with your website.
Self service Portal
Another useful feature of Zoho Desk is its customer self-service portal. This enables customers to submit tickets and access the knowledge base without having to contact support directly. This can save time for both customers and support teams, as it allows customers to find answers to their questions quickly, and frees up support staff to focus on more complex issues.
In addition to these core features, Zoho Desk also includes a range of other tools and integrations to help businesses manage their customer support operations. These include integrations with popular CRM (customer relationship management) platforms, social media, and chat tools, as well as reporting and analytics tools to help businesses track and measure the performance of their support team.
Overall, Zoho Desk is a powerful and comprehensive customer service platform that can help businesses of all sizes manage and organize their customer support operations. With its range of features and integrations, it can help businesses improve their customer satisfaction and support efficiency. If you’re considering implementing a customer service platform for your business, Zoho Desk is definitely worth a look.
Unanet is a project management and financial software platform designed for government contractors, engineering firms, and professional services organizations. It offers a range of tools and features to help businesses manage their projects, finances, and resources. In this article, we’ll take a closer look at the Unanet demo and how it can benefit your business.
One of the key features of Unanet is its project management capabilities. The platform includes tools to help businesses plan, track, and manage their projects, including Gantt charts, task lists, and project dashboards. It also includes a range of collaboration tools, such as document management, team communication, and project-specific calendars, to help team members stay organized and aligned.
In addition to project management, Unanet also offers a range of financial management tools. These include budgeting and forecasting tools, as well as tools for invoicing, billing, and revenue recognition. The platform also includes tools to help businesses manage their resources, such as a time and expense tracking system and a resource management dashboard.
Another notable feature of Unanet is its integration with other systems and tools. The platform includes integrations with popular CRM (customer relationship management) platforms, accounting software, and HR (human resources) systems, as well as integration with popular project management tools like Microsoft Project and Primavera. This allows businesses to connect their various systems and workflows, improving efficiency and reducing the need for manual data entry.
Overall, Unanet is a comprehensive project management and financial software platform designed for businesses in the government contracting, engineering, and professional services sectors. With its range of tools and integrations, it can help businesses streamline their project management, financial management, and resource management processes, improving efficiency and reducing the risk of errors. If your business is in one of these sectors and you’re looking for a comprehensive platform to help you manage your projects and finances, Unanet is definitely worth considering.